SatoriQuest understands communications, and we understand that no organizations have more robust and complex requirements for communications than contact centers.  A communications platform should make your contact center a service powerhouse.  But power requires both flexibility and innovation for the multi-channel agility necessary to respond to customer demands.  Used in foremost contact centers across the world, SatoriQuest represents leading contact center solutions by Interactive Intelligence.  It’s simple in form, but powerful in design and execution. 

 

Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP.   It’s agile in its unified application suite for every aspect of the customer experience.   And it’s complete… in that you get everything required in a contact center solution to improve performance throughout your operation.
 

orangedot PBX/IP-PBX orangedot Predictive Outbound dialing
orangedot ACD/multimedia queuing orangedot Multimedia recording
orangedot Quality monitoring & reporting orangedot Screen recording
orangedot IVR & self service automation orangedot Agent scoring
orangedot Knowledge management orangedot Multi-site routing
orangedot Workforce management (WFM) orangedot Customer Satisfaction Surveys

 

When it comes to your customers, building a better experience around them gives you the ultimate advantage.  SatoriQuest can deliver an all-in-one contact center solution that lets you make each customer’s experience an exceptional one.